Thank you for shopping at our store. Please read our refund and return policy carefully before shopping at chalebei.com.

  1. All Sales are Final Selling

All products sold on Chalebei are final selling. We do not accept returns, exchanges, or refunds unless the received item is defective or damaged.

Placing an order on our website indicates your agreement to this policy.

  1. Non-Returnable Items

We do not accept returns or refunds in the following situations:

Change of mind

Customer selected the wrong item

Slight color or appearance differences due to screen display

Orders delayed due to logistics company delays

Used, washed, or damaged items due to customer misuse

Items returned without prior approval

  1. Defective or Damaged Items

If you receive defective or damaged items, please contact us within 7 business days of receipt.

To request an exchange or refund, please provide:

Your order number

A clear photo showing the defect or damage

A brief description of the problem

Upon approval, we may offer:

Replacement

Partial refund

Full refund

The final solution is at Chalebei’s discretion.

  1. Refund Process

If the refund is approved:

The refund will be returned to the original payment method used at the time of purchase.

Processing time may vary depending on your payment service provider or bank.

Shipping costs are generally non-refundable unless the problem was caused by our error.

  1. Returns

For approved defective or damaged goods:

Customers may be required to return the goods before requesting a refund or exchange.

Our customer service team will provide return instructions.

Unauthorized returns may not be accepted.

  1. Order Cancellation

Orders can only be cancelled before processing or shipment.

Once an order is shipped, it cannot be cancelled. 7. Contact Us

If you have any questions about this refund and return policy, please contact us:

Address: 9874 Pine Creek Lane, Austin, TX 78704, USA

Email: support@chalebei.com

Phone: +1 (512) 555-1187