Welcome to chalebei.com. We proudly offer worldwide shipping and partner with trusted international logistics companies to ensure your orders arrive safely and efficiently.

Website: chalebei.com

  1. Order Processing Time

All orders will be processed within 1-3 business days after payment confirmation.

No shipping or delivery on weekends and holidays.

Processing times may be delayed during peak shopping seasons or promotional events.

  1. Logistics Companies

We partner with several reliable global logistics companies, including:

United States Postal Service (USPS)

United Parcel Service (UPS)

FedEx

DHL
EMS
Local Postal Services

The specific logistics company used depends on the destination country, shipping method, and package size.

  1. Estimated Delivery Time

United States: Standard Delivery (USPS/UPS): 5-10 business days

Express Delivery (FedEx/UPS): 3-7 business days

International Regions

International Express Service: 10-25 business days

Please note that the above delivery times are estimates. Actual delivery times may vary due to customs inspections, weather conditions, local carrier delays, or other unforeseen circumstances.

  1. Global Shipping Coverage

We currently support delivery to most countries and regions worldwide.

If you find that your area is not within our delivery range at checkout, please contact our customer service team for assistance.

  1. Shipping Costs

Shipping costs will be automatically calculated at checkout based on the following information:

Destination country or region

Selected shipping method

Package weight and dimensions

  1. Order Tracking

After your order is shipped, you will receive a shipping confirmation email containing:

Tracking number

Carrier information

Tracking link

Customers can track their packages directly through the carrier’s official website.

  1. Customs Duties and Import Taxes

International freight may incur customs duties, taxes, or import fees levied by the destination country/region.

These costs are borne by the customer. Chalebei is not responsible for delays caused by customs clearance procedures.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for lost packages, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses.

  1. Lost or Damaged Packages

If your order is lost or damaged in transit, please contact us within 7 business days of receiving the package or the estimated delivery date.

We will work with the carrier to investigate and assist in resolving the issue.

  1. Contact Us

If you have any questions about shipping, delivery, or tracking information, please contact us:

Address: 9874 Pine Creek Lane, Austin, TX 78704

Email: support@chalebei.com

Phone: +1 (512) 555-1187