1. What products does chalebei.com sell?

Chalebei specializes in beverage sets, including mugs, teacups, ceramic cups, and other related tableware designed for everyday use.

  1. Do you offer international shipping?

Yes. We are proud to provide shipping services to customers in many countries and regions worldwide.

Delivery time and carrier may vary depending on the destination.

  1. How long does delivery take?

Estimated delivery times are as follows:

United States: 5-10 business days

International: 10-25 business days

Please note that customs clearance and local delivery conditions may affect delivery time.

  1. Which carriers do you use?

We partner with trusted global logistics providers, including:

United States Postal Service (USPS)

United Parcel Service (UPS)

FedEx

DHL
EMS
Local Postal Services

  1. How can I track my order?

After your order ships, you will receive a confirmation email containing your tracking number and tracking link. 6. Can I cancel my order?

Orders can only be cancelled before processing or shipment.

Once an order is shipped, it cannot be cancelled.

  1. What is your return policy?

All products sold on Chalebei are final sales and cannot be returned or exchanged.

We only offer refunds or exchanges for products that are defective or damaged upon arrival.

For more details, please see our refund and return policy.

  1. What should I do if I receive damaged goods?

Please contact us within 7 business days of receiving the goods and provide the following information:

Your order number

Photo of the damaged item

A brief description of the problem

Our customer service team will review your request and provide assistance.

  1. Do I need to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import fees levied by local governments.

These fees are borne by the customer.

  1. What payment methods do you accept?

We accept major credit cards and secure online payment methods available at checkout.

  1. Is my payment information secure?

Yes. We use secure payment processing systems and industry-standard security measures to protect your personal and payment information.

  1. How do I contact customer service?

You can contact us through the following methods:

Email: support@chalebei.com

Phone: +1 (512) 555-1187

Company Address: 9874 Pine Creek Lane, Austin, TX 78704